Dear Mr Scruttocks,
thank you for your letter of the 3rd February 2013 in which you went into great detail concerning the events of the 31st December 2012. I appreciate that these events were very traumatising for you and I just want to go over a few points just to satisfy my own mind before taking this matter any further as I feel that you may have somehow possibly by chance misinterpreted them. This is really to calm your nerves and just to give you a bit of time to assuage any fears you have that people from outer space in a flying saucer abducted you that evening and that they are 'out to get you' and in your words
'rip me to pieces in some horrid experiment'